IT Specialist (Senior Analyst) (L2 Support) with English

HCL Poland Sp. z o.o.


5 dni temu

HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in Healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality Healthcare in India.


In Poland we started our operations in 2007. Our operation in Poland primarily revolves around the global technical support centre through which we provide multilingual Infrastructure Management Support to our clients. Apart from providing multilingual technical support in 15 languages, we also work on technology based projects for our clients.


Due to our growing business needs we are looking for:

IT Specialist (Senior Analyst) (L2 Support) with English
Miejsce pracy: Kraków

Ideal candidate will have 2-3 years of experience on the similar role (IT Helpdesk)



  • Managing user account across applications running on various platforms like Windows, Active Directory, Exchange
  • To create and administer LAN accounts of the users
  • To create and administer various shared resources e.g. Distribution Lists, Directories
  • To provide permissions to the user as required by them
  • To Standardize the network resources as per the client requirement
  • Ensure that the customer has the appropriate access to the tools to support the business in an efficient way
  • System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
  • Create E-mail account for the users and administer them
  • Grant permissions on various network resources available to users
  • Creation and administration of Global groups
  • Creation and modification of exchange resources like Distribution Lists, Shared E-mail account,
  • Shared Calendar and Conference Rooms
  • Creation of New Directories as per the customer guidelines and grant permissions on them<
  • Setting up servers as per the client standards and granting permissions on them
  • Perform development and maintenance of  knowledge Base for the User Account Maintenance Processes

Technical Requirements

  • Working knowledge of applications running across multiple platforms like Windows, Exchange etc.
  • Understand of ITIL processes
  • Experience in UNIX/Mac environment
  • Working knowledge of Ticketing system for Incident management
  • Defining processes and implementing them as per need.
  • Analytical and Root cause analysis
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • VPN and remote dial-in users
  • Servers: Windows 2000, Windows 2003, Windows 2008
  • Knowledge of Active Directory, Exchange 2003/2007
  • Windows Operating systems, Mac OS
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000, OS X
  • Knowledge of ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, SNOW

Soft Skills

  • Good communication and conversation skills (Verbal and Written)
  • Fluent English (min C1) is a must-have, any other European language nice to have
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Can drive HCL’s value and its methodology

Other Skills / Experience

  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
  • Personal dedication to providing high quality, superior service at all times.  Ability to finish what is started is a must
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
  • Ability to learn new information quickly and the willingness to do so at all times
  • Customer Focus
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness
  • Concern for Order and Quality

Years of Experience

  • Total: 3-4 yrs of University education post High school (B.Sc. or Diploma)
  • Relavant: 2 - 3+ years of help desk/desk side, customer service, and support experience with problem solving involving hardware,    

Certification requirements

  • Preffered MCP/MCSE/MCSA
  • ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

We offer:

  • Life insurance
  • Private medical health 
  • MultiSport Card
  • Clear career path in a growing multinational organization

Job type: permanent, full time

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data will be considered.

Please use the sentence below:

I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

I hereby give consent for my personal data included in the application to be processed by HCL Poland Sp. z o. o. for the purposes of future recruitment processes.


HCL Poland

HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500 firms, primarily offering multilingual global technical support. Today, we assist more than 65 customers in 25 different languages and are present in Krakow and Wroclaw. 

HCL Technologies helps global enterprises reimagine their businesses for the digital age. Through innovative technology solutions built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, we solve complex business problems for our clients. We are a ‘next-generation’ technology firm, driven by a unique Mode 1-2-3 strategy that not only acts as our roadmap for the future, but also a powerful model for any enterprise looking to thrive in this age of disruption.

HCL operates out of 45 countries with over 149,000+ ideapreneurs from 140 nationalities and has consolidated revenues of USD 9.7 billion, for 12 Months ended 31st Dec 2019.


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