IT Support Admin (Netcool, Moofsoft)
[online recruitment]
[online recruitment]
Location: Krakow
Reference number: VR-49719
Project Description:
Your role
Do you like to work and explore multiple, complex IT technologies? Are you comfortable working with Global teams? Do you have proven ability to solve complex issues, covering both technical and business needs? We are looking for someone who can help us with the following key tasks:
Responsibilities
We're looking for a IT support analyst to:
- Provide L1/L2 technical support for IT related applications - especially monitoring tools.
- Good troubleshooting skills to juggle complex issues involving different enterprise components.
- Act as managing interface with L3/Engineering teams keeping track of the end2end issues until they are solved.
- Have a strong Service Delivery culture with the aim to provide project-related technical changes.
- Focus on Requests and Changes to provide excellent support to our clients.
Your team
In this role you are part of a high-performing team of Application Service Operations Experts. You will meet a committed, quality driven and very technical team understanding various tool in the IT for IT area.
The team is based in Poland, India and Switzerland. We are looking to strengthen our team in Poland for L1/L2 support.
Skills
Your expertise
- Experience as technical support
- Hands-on experience with Windows and UNIX environments.
- Strong English communication skills
- Proactive team player in a global environment
- Experience with sustainable support processes and methods with strong Client focus.
- Confident communicator that can explain technology and workflows to non-technical audiences
- Capable of understanding client needs and translating this into products and services
- Stays calm and keeps focused under pressure.
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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