IT Support Analyst (UNIX, JAVA, Automation)
[online recruitment]
[online recruitment]
Location: Wroclaw
Reference number: VR-51504
Project Description:
You'll be working in the TOC WM USA (Technology Operations Center) team in Nashville,TN. We are aligned to UBS WM USA business where the approach is based on the trusted relationship of our Financial Advisors and their clients. Our experienced Advisors are committed to understanding clients' needs and delivering insightful, informed advice to help them realize their dreams.
Responsibilities
- Ensure production stability and availability for key operational business processes.
- Handle incident escalation and management
- Perform Problem Management on production issues
- Perform Incident trend analysis
- Prioritize remediation activities with delivery teams
- Conduct deep-dive post-mortems
- Drive process improvement initiatives alongside global production support projects.
- Manage on-site and off-shore aligned teams. Act as mentor and coach for junior members of the team.
- Create and maintain written procedures and make available for audit or management review.
- Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders. Track work progress and report any key issues to senior management and stakeholders.
- Implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure.
- Support both packaged and custom solutions (e.g. OLS NEO; Kafka)
- Display strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
Skills
- demonstrable experience in IT delivery and support (5+ years)
- experience in the Finance or Banking Industry
- a proven track record of collaborating in matrix environments
- In-depth knowledge incident and problem management practices
- solid technical (UNIX, JAVA, databases, tools, automation) and presentation skills
- highly refined and professional in verbal and written communications
- experience of managing a relationship with vendors and other stakeholders
- operating in a global team environment
- bachelor's degree in business related area
- ITIL qualified & proficient in using Service Now
- evidence of being able to work in a dynamic and stressful environment
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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