Experis™ is the global leader in professional resourcing and project-based workforce solutions. We accelerate organizations’ growth by intensely attracting, assessing and placing specialized expertise in IT, Finance & Accounting, Engineering and Healthcare to precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve.
IT Support Analyst with Italian
Workplace: Warszawa
Nr Ref.: A130607
KNOWLEDGE & EXPERIENCE
- Excellent communications skill in written and verbal skills in English.
- Excellent communications skill in written and verbal skills in Italian.
- Proven team player with experience of working with colleagues spread across multiple global locations, dealing with time zone constraints and low levels of face to face communication.
- Very good knowledge of Microsoft business applications; Windows OS, Office, Outlook, Active Directory and mobile platforms e.g. smart phones, tablet/handheld devices.
- Good knowledge of computer hardware and IT communications with understanding of networking technologies including WAN / LAN / TCP/IP.
PRINCIPAL ACCOUNTABILITIES
- Act as a first line technical resource on support issues for IT support, taking ownership and responsibility of each incident to ensure the customer experiences a proactive and helpful support service.
- Be responsible for ensuring all calls and emails are logged accurately within the Service Management system.
- Be a knowledgeable point of contact for customers and follow up on closed and open tickets.
- Escalate incidents to the relevant 2nd or 3rd line technical teams (including FSS), ensuring the Team Leaders are aware of any major risks, issues or outages.
COMPANY OFFERS:
- Fix contract
- Annual salary bonuses
- Social Fund (Sport Card, bus tickets, tickets to the cinema, theatre etc.)
- Private Health Insurance
If you are interested in this offer please send your application by clicking Apply button.
Poznaj
ManpowerGroup
ManpowerGroup, światowy lider innowacyjnych rozwiązań dla rynku pracy, od 2001 roku wspiera swoich klientów i kandydatów w Polsce. W Polsce ManpowerGroup posiada 40 agencji i jest obecny w 25 miastach w całym kraju. Organizacja oferuje unikalne usługi dla firm i kandydatów poprzez: ManpowerGroup™ Solutions, Manpower® oraz Experis™. Usługi ManpowerGroup w Polsce obejmują pracę tymczasową, rekrutację stałą i badanie kompetencji pracowników, zatrudnienie zewnętrzne, outsourcing procesów, doradztwo personalne, zarządzanie karierą i outplacement.