IT Support Analyst with Italian

KNOWLEDGE & EXPERIENCE

• Excellent communications skill in written and verbal skills in English.
• Excellent communications skill in written and verbal skills in Italian.
• Proven team player with experience of working with colleagues spread across multiple global locations, dealing with time zone constraints and low levels of face to face communication.
• Very good knowledge of Microsoft business applications; Windows OS, Office, Outlook, Active Directory and mobile platforms e.g. smart phones, tablet/handheld devices.
• Good knowledge of computer hardware and IT communications with understanding of networking technologies including WAN / LAN / TCP/IP.

PRINCIPAL ACCOUNTABILITIES

• Act as a first line technical resource on support issues for IT support, taking ownership and responsibility of each incident to ensure the customer experiences a proactive and helpful support service.
• Be responsible for ensuring all calls and emails are logged accurately within the Service Management system.
• Be a knowledgeable point of contact for customers and follow up on closed and open tickets.
• Escalate incidents to the relevant 2nd or 3rd line technical teams (including FSS), ensuring the Team Leaders are aware of any major risks, issues or outages.

COMPANY OFFERS:

• Fix contract
• Annual salary bonuses
• Social Fund (Sport Card, bus tickets, tickets to the cinema, theatre etc.)
• Private Health Insurance