[online recruitment]
This role is a part of level 2 team in the customer organization, which supports a new mission-critical platform which is being built with an aim to design, engineer and host a multi-tenant solution using technologies like Confluent Kafka, Elastic Search, Flink to name a few. The team provides world-class operational support to existing tenants and is working towards onboarding more with the focus on enhancing the technologies which will benefit the various businesses within the bank. The Poland team will be a part of a global team located in London, Singapore, America and Australia providing 24x5.5 support. A strong emphasis is placed on identifying and implementing improvements to resolve performance issues, bottlenecks and other potential areas for optimisation. The team works seamlessly with colleagues, developers, business analysts and project managers to identify and implement improvements to support procedures and tools to further enhance the availability and stability of this mission-critical platform
- Support a high profile multi-tenanted platform
- Uphold high standards for timely issue resolution
- Contribute expertise to the management of existing and new IT products and services
- Define workarounds for known errors and initiate process improvements
- Responsible for all aspects of incident resolution including impact analysis, the root cause identification, escalation management, and effective communication with internal stakeholders
- at least 3 years of experience
- A good understanding of Linux/Unix experience
- Previously worked in an environment providing continuity and stability in a global production
organization
- Experience in managing and resolving production issues in a timely manner to minimize the impact
- Managed change and risk to co-ordinate software releases into production
- Reviewed and influenced design, architecture, standards and methodologies across a distributed
platform and infrastructure technology stack
- Strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out)
- Previous/hands-on work experience with: Kubernetes & Docker
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices