Unit 4, an internationally known IT company, is looking for
IT Support Consultants
to join their office in Wroclaw.
You are energetic, self-motivated an initiative taker. You are a very good team player but also able to work individually. You are enthusiastic, realistic and creative. You like to build relationships, flexible and have an open communication style. You are able to work flexible hours, as customers may need essential support out of core hours from time to time.
Responsibilities:
- Research support requests (SRs) and provide the customer with a solution, work around or action plan.
- Keep the customer informed through written and oral communication, in accordance with the customer’s SLA.
- Progress each problem through to conclusion, liaising with colleagues and R&D, as needed whilst retaining ownership of the call.
- Adhere to the processes and procedures within the Customer Support department.
- Escalate issues in a timely manner to their Team Leader.
- Document issues clearly and concisely in the call handling system.
- Comply with Company’s information and Security Requirements and all Company business procedures, policies and ISO/BS standards.
- Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
- As a Support Consultant you will be responsible for your own personal development plan, which must include both product/technical knowledge as well as soft skill development.
Your profile:
- At least 1 year' experience in IT support
- C1 level of English
- C1 level of Swedish
- Excellent customer service and communication skills
What we offer:
- Participation on a new, exciting IT project
- Personal plan to develop within the company
- Attractive salary
- Subsidies to language courses
- Fresh fruits and drinks
- Various other benefits