IT Support Engineer

Opis stanowiska

Together with 3 colleagues in Belgium you will provide local IT-support for V!GO in Poland. You will be the first point of contact for V!GO employees in Poland when IT support is required. You will solve problems concerning business applications, servers, client pc’s, printers, network equipment, antivirus, etc. You will work with the team on deploying new systems and projects, when required you will go on-site at our branch offices throughout Poland.

Using the Service Management system you will keep track of ongoing problems and manage the company IT asset inventory. After solving an issue appropriate documentation in our Knowledge-Base needs to be provided. If necessary you can escalate problems to your colleagues in Belgium and maintain a close contact with our suppliers to coordinate external support when needed. You will proactively detect possible issues using our monitoring tools and take appropriate action to prevent or solve these issues. You will actively guard the security of our computer systems and networks. You will gain an insight into business support applications and maintain technical documentation required to support them.

Using the Service Management system you will keep track of ongoing problems and you manage the company IT asset inventory. After solving an issue you provide appropriate documentation in our Knowledge-Base. If needed you can escalate problems to your colleagues in Belgium, and you maintain a close contact with our suppliers to coordinate external support when needed. You will proactively detect possible issues using our monitoring tools and you take appropriate action to prevent or solve these issues. You actively guard the security of our computer systems and networks.

Wymagania

• Technical IT degree.
• Good operational knowledge of Windows, Office and Active Directory.
• Base knowledge of networking (routing, switching, wireless, vlan, etc.).
• Real problem-solver, you work proactively and with great detail.
• Good communication skills in English both: spoken and written.
• You see IT-problems as a challenge and as a possibility to expand your knowledge.
• You will work mostly at our office in Lodz but you are flexible to visit our branch offices in Poland (driver’s license required).
• You are prepared to do an occasional visits to the office in Belgium to meet and train with your colleagues.
• You are customer-minded and you have good communication skills.

Oferujemy

• opportunity of being part of a fast growing and dynamic company.
• training programm, both internal and external, also in Belgium.
• possibilities to develop multi-disciplinary IT / business skills.
• collaborative, flexible and friendly work environment.
• salary dependent on experience and qualifications and other benefits (private medical care, sport card).