IT Support Engineer

The person employed in this role will be responsible for support to both the internal and external customer areas for all IT equipment, systems and applications.

• Provide support to CEVA Logistics internal and external users.
• To support business projects and changes at sites as required and instructed.
• Progress and resolve assigned support tasks and enquiries to ensure completion, meeting required service levels.
• Ensure that all departmental procedures and standards are adhered to in pursuit of operational support duties.
• Ensure that all documentation, databases and records relevant to the role are maintained and updated correctly.
• Responsible for maintaining and complying with Health & Safety standards, thereby minimising the risks to themselves and others.
• Help support the implementation of Global and alignment initiatives.
• To make efficient use of company equipment and resources whilst fulfilling the SLA requirements.

• University or higher education degree in IT or comparable experience;
• 2+ years of relevant technical work experience;
• 1+ years" experience with logistics applications (warehousing, transportation etc)
• Experience in maintaining a computer environment (computers, printers, LANs)
• Basic knowledge of Information Security;
• Basic understanding of IP protocols;
• Basic diagnostic and analytical skills;
• Good knowledge of smartphones and able to provide the right instructions to the end user;
• Basic work stream management skills and experience (able to plan ahead and organize various parties to achieve the required outcome on time and within budget)
• Knowledge of computer networks;
• Excellent troubleshooting and analytical skills;
• Ability to provide assistance to users;
• Ability to handle multiple complex problems;
• Independence, operability and organizational ability;
• Very good knowledge of Polish and good knowledge of English in speaking and writing;
• Ability to frequent travels within Poland and E&CE.