Cognifide specializes in planning, building and supporting advanced medium - and large -scale digital content-management platforms using Java and .NET technologies. We work with partners such as: Adobe and Sitecore. On the basis of their solutions we create websites, intranets and extranets for world's top brands such as Ford, Colgate – Palmolive, Unilever, Shell, GSK, TNT, Virgin Media, Novo Nordisk and Telegraph Media Group. Cognifide is a part of Wunderman network of interactive agencies and WPP Group - global holding of marketing communications services employing 170,000 people working in 110 countries.
Find out more about us on Cognifide's website. Visit our Facebook fanpage to see what we are up to and check our achievements on Github profile.
We welcome people with different fields and levels of expertise. Maybe you are a passionate programmer? Maybe you have experience in similar position? Or maybe you just love IT environment and want to work with international clients? Anyway, we want to meet you.
- Provide outstanding support service for end users after learning by doing period,
- Gain experience with enterprise class CMS systems administration - Adobe Experience Manager and Sitecore,
- Work in a multi-system (Linux, Windows, iOS) and multi-cloud (AWS, AZURE) environment supporting web infrastructure (IIS & Apache),
- Analyze and solve incidents and potential threats on the application and infrastructure level
- Take part in setting up, maintaining and troubleshooting customer applications,
- Constantly improving existing solutions.
- Min. 1 year of experience in working in providing customer service (preferably in IT),
- General IT knowledge and passion to learn more,
- Knowledge of Linux and Windows systems,
- Genuine desire to help people and personal satisfaction in providing support,
- Analytical mind and ability to think outside the box while finding solutions,
- Excellent English skills (B2 is a must).
- IT would be a plus if you have:
- Prior experience in using ITIL best practices,
- Previous experience in Agile environment.
- Time for self-development and supporting development of Service Operations,,
- Budget for training and conferences,
- English lessons within the working hours,
- Being a part of a self-organizing, multinational, agile team,
- Technical library systematically complemented with newest books and magazines,
- Social budget (e.g. contribution to vacation, nursery and kindergarten expenses),
- Benefit package including: cafeteria system MyBenefit, private health care (Luxmed VIP package), endowment for healthy lunches, additional paid days off as an anniversary reward,
- Comfortable office with social space for relax, innovation and socializing (ping pong, table football, darts),
- Relocation package.
