IT Technical Analyst with English

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Founded in 1986, QVC (which stands for Quality, Value, Convenience) has an extraordinary 30 year track record of growth and success. Now with annual net revenues of US$8.7 billion, QVC has emerged as the world’s leading video and ecommerce retailer, with live TV broadcasts reaching more than 350 million homes worldwide. QVC’s customer-centric culture helps explain why over 90% of QVC’s annual revenues come from repeat customers – people who have come to know and trust us. And it’s a big reason QVC people are proud to work here.

IT Technical Analyst

Responsibility Summary: Experienced client service professional capable of providing direct client support for the more time-consuming, sensitive and complex issues, including those escalated from more junior team members and requiring access management.

Key Accountabilities:

• Provides access to systems/applications, working closely with applications development team members and following established procedures, including ensuring compliance with applicable regulations.

• Acts as first or second point of contact for clients to request assistance. Can resolve all Tier 1 and many Tier 2 problems by applying procedures and their seasoned expertise.

• Performs a higher level of investigation which may include more time-consuming diagnosis and multiple steps.

• Resolves work requests that may involve coordination with other functions. Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution.

• Can address complex issues that require specific subject matter expertise (e.g., relating to emerging technologies, mobile devices, etc.)

• Provides input to development of process and work improvements. Implements improvements after management review and approval.

• May manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members.

• Notifies clients of outages affecting service.

• Documents problems and resolutions and creates documents for knowledge transfer.

• Produces reports summarizing the work effectiveness of the team.

• Reviews current processes or standards and recommends improvements.

Critical Skills/Knowledge:

• Possesses the knowledge of standard hardware and software in the IT infrastructure required to address more complex incidents that involve multiple areas of the applications and/or infrastructure.
• Has a seasoned understanding of network connectivity and infrastructure, including wireless and remote access.
• Has an understanding of company-specific applications, access and technologies.
• Has the expertise to independently handle nearly all routine and non-routine inquiries and problems.
• Utilizes a broad range of technical support products and technologies to resolve difficult technical issues.
• Proficient in English

 Just as we search the globe for unique products, we’re also searching for unique individuals to join our team. QVC offers a variety of career paths in Krakow, whether you are a recent university graduate, completing your studies, looking for the next step in your career or want to work flexible hours. With a wide range of exciting opportunities, there’s no better place to start or continue your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl