IT Technician Client Services – IT Customer Support

We are now looking for an IT Technician Client Services – IT Customer Support in Gliwice.

• handle standard and non-standard requests,
• analyse and remotely resolve simple and complex incidents,
• identify, diagnose and resolve problems together with other support teams,
• participate in projects,
• follow the implemented processes (ITIL),
• contribute to continuous improvement of our daily work.

An IT Technician has a thorough understanding of client related issues, but is also able to troubleshoot issues together with client development, network, datacentre or application teams.

• bachelor degree,
• experience as IT technician within client environment,
• very good knowledge of English and German languages, written and spoken,
• high degree of customer orientation and cooperation as well as very good communication skills,
• ability to work independently, but also able to organize/coordinate work with others,
• pro-active behaviour, take initiatives to improve our daily work.

Additional skills and knowledge are welcome:

• certified Microsoft Windows Desktop Support (MS 70-680 and MS 70-685),
• experience in SCCM and in Active Directory,
• good understanding of Network and Application environments,
• ITIL v3 Foundation certified.

• job in an international environment and dynamic team,
• opportunity for professional development,
• excellent work atmosphere,
• attractive salary adequate to the skills and experience,
• rich benefit package (e.g. private healthcare & multisport card).