QIAGEN is one of the world's leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.
Join the revolution – and see how you can make a difference!
IT Workplace Support Specialist
Job ID#: 6411
Functional Area: IT
Location: Wroclaw (Breslau), Poland
Employment Type: Regular Full-Time
Duration: unlimited
Position Description
- Deploy and administer IT end-user systems;
- Perform incident resolution or, when needed, escalation to the appropriate group;
- Interact with regional Support Coordinators and Service Fulfillment Analysts to track and prioritize incidents and tasks in the ticket queues;
- Execute software installation and deployment to computing systems;
- Execute asset change tasks and reflect such changes in appropriate databases;
- Contribute updates to technical documentation, procedures and process definitions;
- Provide IT consultation to the end user;
- Distribute new user IT starter package and provide initial user IT orientation;
- Ensure security and policy compliance while performing technical tasks;
- Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.
Position Requirements
- Bachelor’s or master’s degree in the area of business management/Information Technology or related;
- 2 years’ experience on similar position, preferably in an Information Technology organization;
- Advanced knowledge of Microsoft Office 2013 and 2016;
- Fluent in Polish and English, both written and spoken;
- Contract and Vendor Management experience;
- Knowledge of German language would be an advantage.
Personal Requirements
- Willingness to travel 10% of the time;
- Ability to work independently with little onsite supervision;
- Great interpersonal and communications skills.
We Offer
- Possibility to develop in an international company;
- Attractive office location in Sky Tower;
- Attractive benefits package;
- Language classes;
- Private medical care;
- Group Life Insurance;
- Friendly atmosphere;
- Happy Monday :)
