ITSM Specialist-Developer

• Implementation of Incident, Problem and/or Change Management application from BMC Remedy Suite in the organization according to the business requirements
• Creation of technical build documents as description of configuration made against out of the box product
• Work in global team

Required Competencies:

• Min 3 years of Action Request System and BMC ITSM Suite (7.6 or later) with proven experience of customization
• Proven ability to create detailed designs for Remedy Incident, Problem and/or Change Management
• Experience in integrating BMC ITSM with other external systems
• Knowledge on how to develop workflows and forms
• ITIL V3 Foundation certificate or other ITIL V3 certificates is a big plus
• Proficiency in using technical documentation
• Experience in customer service will be an asset
• Excellent English skills
• Team work skills
• Ability to work under time pressure
• Strong communication and interpersonal skills

• Professional development opportunities in a dynamic, international environment
• Independent tasks and interesting professional challenges
• Work in International and multicultural environment
• Attractive employment conditions
• Wide range of technical and soft skills trainings
• Good atmosphere in a professional, developing and dedicated team
• Fixed term employment (project support till the end of 2015)
• Stationary or remotely work
• Local contract