Accenture is a global management consulting, technology services and outsourcing company, with approximately 289,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is http://www.accenture.com/.
Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
The role is responsible for business to business customer service and billing account management with both problematic and non-problematic clients, obtaining timely payments within prescribed payment terms to maximize A/R, % current and minimize write offs. The role will have regular contact with client’s Sales/Operations Organization, Account Resolution Team and other internal client areas as well as external communication with the designated client base.
Junior Cash Collector with Russian
Workplace: Warszawa
Nr Ref.: 00259630
Job Description:
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Account management for simple to moderate existing and rapidly growing customer accounts.
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Contact internal and external customers and provide customer service
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Perform detailed account reconciliations to identify and facilitate resolution of disputed receivables
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Drive follow-up and resolution within the client, customers, peers and managers
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Actively manage performance metrics for a portfolio of accounts
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Provide monthly metric reports accompanied by proactive analysis
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Achieve monthly collection targets
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Escalate issues in accordance with escalation policy
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Participate in client meetings to discuss debtor performance and address issues as required
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Be proactive and innovative with ideas to improve service / deliverables to the client
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Any other duties deemed appropriate by Accenture
- Fluent English and Russian
- A minimum of 1 year of demonstrated work experience managing collections function in an MNC environment
- Tertiary education in Commerce, Business Administration or Accountancy
- Understanding of collections activities and transactions
- Good interpersonal and written communication skills, with the ability and confidence to operate at senior levels within client and Accenture organisations
- Strong customer service skills to resolve disputes effectively and maintain customer relationships
- Strong client driven focus and result orientation
- Self-starter with good time management to meet strict deadlines
- Strong problem solver with an analytical approach, with the ability to deal effectively in high pressure and dynamic situations
- Good experience in MS Excel and competence with other PC based applications (MS Office)
- Challenging job in a professional and multinational environment
- Opportunity to gain broad analytical skills and experience, together with highly marketable specialist expertise in their chosen areas
- Dynamic working environment
- Opportunity to work for the most recognized brands in the world
- Online and classroom trainings
- Notable discount for the language courses
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance, professional photo classes
- Open communication among all employees and across the teams
- Ongoing mentoring and support not only during the induction period
- Friendly work atmosphere and chill-out spaces for chats
- Accelerate runners club and the participation in various employee initiatives
- Attractive salary and benefits
When applying please enclose the below statement:
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.Check out all our job vacancies at our website: www.pracaaccenture.pl
www.facebook.com/AccentureOperationsPoland
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
www.facebook.com/AccentureOperationsPoland
