Junior Client Advisor with English & Dutch
Overall Job Purpose
Our Customer Service Team provides telephone, email and web chat support to the employees of our clients. They can contact us with queries related to the HR procedures or their employment benefits and we support them as main point of contact by guiding them through the use of the online benefit platform.
Challenges waiting for you:
- Provide high quality telephone and email support that meets the customers’ expectations
- Deliver efficient troubleshooting and query resolution
- Be a first line of contact for our clients
- Collaborate with other departments to resolve stronger cases
- Meet deadlines with a fast-paced environment
Requirements:
- Very good knowledge of English and Dutch - C1 minimum
- High motivation and strong customer focus
- Excellent written and verbal communication skills
- Enthusiastic approach to team work and ability to cooperate efficiently as part of our multi-lingual Contact Centre
- Good working knowledge of MS Office tools and Outlook
- Availability for full-time work from Monday till Friday
- Spotless record and strong ethos
We offer:
- FREE DENTAL CARE
Health insurance that gives acces to 1700 medical centers across the country including free dental care - BRAND NEW OFFICE IN ZABŁOCIE
Opened in 2018, supporting collaboration flexibility, wellbeing and activity based working - FLEXIBLE BENEFITS PACKAGE
Multispord cards, insurance, retail vouchers and more - TESTY FRESHLY GROUNDED COFFEE
Black, Espresso, Cappuccino, Americano, Flat White...we have it all - UNIQUE WORKPLACE CULTURE
No formal dress code or managers hidden behind closed doors - WORK LIFE BALANCE
Flexible workings hours and an option to work from home allow you to adjust the work to your lifestyle! - INTERNAL CAREER OPPORTUNITIES
Change or advance your career within Aon. Almost half of our senior specialist started in junior roles at Aon - DEVELOPMENT OPPORTUNITIES
A wide range of internal and external courses available, including courses for 8 different languages - WELLBEING AWARENESS
Benefits focused on your welfare, lots of social events and time set aside for charity