Junior Client Advisor with Italian

Overall Job Purpose

Our Customer Service Team provides telephone, email and web chat support to the employees of our clients. They can contact us with queries related to the HR procedures or their employment benefits and we support them as main point of contact by guiding them through the use of the online benefit platform.

Challenges waiting for you:

• Provide high quality telephone and email support that meets the customers’ expectations
• Deliver efficient troubleshooting and query resolution
• Be a first line of contact for our clients
• Collaborate with other departments to resolve stronger cases
• Meet deadlines with a fast-paced environment

Requirements:

• Very good knowledge of English and Italian - C1 minimum
• High motivation and strong customer focus
• Excellent written and verbal communication skills
• Enthusiastic approach to team work and ability to cooperate efficiently as part of our multi-lingual Contact Centre
• Good working knowledge of MS Office tools and Outlook
• Availability for full-time work from Monday till Friday
• Spotless record and strong ethos

We will offer you:

• The best medical cover on the market with free dental care
• Generous benefits package for your wellbeing (multisport cards, insurance, vouchers, and many more!)
• Stability of employment and permanent contract after trial period
• Brand new office supporting collaboration, flexibility and activity based working
• Internal career opportunities and individual development plan
• Unique workplace culture - we value openness, honesty and authenticity, so don’t expect formal dress code nor managers hidden behind closed doors
• Lots of social events, charity actions and opportunities to integrate with colleagues