Atolls is the world’s largest community-driven shopping platform, active in 20+ markets.
We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.
Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.
Pepper.pl is a deal-sharing community where consumers find, rate and share the best deals from on and off the high street every day to provide inspiration to others on what to buy at the best prices. Members use the temperature gauge to vote on deals so other users know that the hotter the deal, the stronger the offer. We are in the process of driving Pepper.pl forward and thus offer a fantastic opportunity for a Junior Community Support Specialist.
Junior Community Support Specialist (m/f/x)
Location: Warszawa
About this role:
This is a remote, part-time role (30h per week) and includes weekend/holiday shifts.
We are looking for a part-time Junior Community Support Specialist to provide assistance to the thriving Pepper.pl community. You’re cool-headed, empathetic, and pragmatic and can demonstrate your ability to solve tricky or sensitive situations, and you fully understand the subjective nature of online community management. You enjoy working with colleagues but aren’t afraid of self-management and working independently. You ideally have experience moderating a forum or online community coupled with a customer service background; you’re friendly and fair and handle stressful situations well. Are you ready to support the PLs biggest shopping community?
Responsibilities:
- Dealing with questions and queries in a friendly, balanced way.
- Moderating user-generated content posted on pepper.pl (deals, comments, etc.) based on community rules and guidelines.
- Mediate discussions and disputes within the community, ensuring that interactions remain respectful and constructive.
- Promote engagement and participation within the community.
- Helping with weekend shifts as a part-time employee.
Your Profile:
- You are passionate about deals.
- You are focused, friendly, and can remain calm in stressful situations.
- You pride yourself on your problem-solving capabilities.
- You work well as part of a team.
- You have great time management skills and can demonstrate your ability to prioritize.
- Fluent in English, and Polish native speaker
Our Benefits:
At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:
- A culture that values personal and professional development, with internal mobility opportunities.
- A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
- 32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
- A flexible hybrid working scheme to balance work and life.
- Access to a learning budget and internal training to help you grow in your role.
- Mental health coaching to support your well-being.
- Regular global and local get-togethers to celebrate successes and build connections.
- The possibility of taking a sabbatical after three years with the company.
- A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.
*These are global benefits that apply to all employees, with additional local perks based on your location.
Our hiring process:
- TA Call: Meet one of our Talent Experts and get to know Atolls better.
- Technical Round: Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager.
- Final Round: Meet other Atollians
- It varies from 1 to 3 interviews
*Some processes might slightly change according to needs