Capita is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.
Capita Poland, with two Business Centres in Kraków and Łódź hires almost 700 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:
As a Junior Contractor Care Specialist you will provide post placement support to contractors across all resourcing businesses. You will be required to control and administer contractor needs, building robust working relationships with them as their main point of contact for all enquiries.
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Supporting the team on a daily basis with all general queries
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Following set policies and procedures to ensure consistency and operational excellence
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Becoming an expert in the processes and systems that impact the contractor including but not limited to, timesheet error, expenses and holiday
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Understanding the existing customer service model deployed to major clients
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Providing guidance and information to contractors on process, procedural, legislative and payroll issues
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Responding to queries from contractors, clients, visitors, suppliers, ensuring solutions and answers are given in an efficient, timely manner
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Ensuring the inbox is kept up to date on a daily basis and all queries are responded to/closed within SLA
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Cooperating closely with payroll and BSS team to resolve any contractor pay, tax or employment status queries
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Keeping a comprehensive record of all calls, emails and complaints via a query log
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Hold a university degree
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Are fluent in English
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Are service and delivery focused
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Are a team player
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Have a keen eye for details and Can Do attitude
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Can work to tight deadlines
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Are self-motivated and able to work autonomously
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Are well organised and methodical
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Are highly responsive with ability to absorb information quickly
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Are familiar with recruitment industry
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Private medical healthcare and benefit packages
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Friendly work atmosphere
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Workplace in the city centre
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30-minute lunch breaks included in the working hours
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After work activities (football team, volleyball team, charity events, etc.)
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In-house English classes
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Vast variety of trainings provided for you to develop
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Work in an international and multicultural environment