Junior Customer Care Specialist
Miejsce pracy: Szczecin
3Shape started with simple idea – to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Now, twenty years later, 3Shape is 1,700+ employees globally. With the help of dental professionals and amazing colleagues we are creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world.
To support this development, we seek a Junior Customer Care Specialist, to be part of the Sales Operations Department and manage orders and requests from distributors.
Our offer:
- Private healthcare and Multisport card to keep you fit and well
- A fast-paced environment with room for career growth
- Work in a modern office building
- Friendly colleagues that are fun to spend time with
- Fruit, vegetables, and hot beverages to keep you fueled
- Numerous hobby groups
Your Responsibilities:
- Creating sales orders for customers and handling purchase orders
- Creating and maintaining software subscriptions
- Managing the correspondence between the sales team and their clients
- Monitoring customer accounts
- Providing data and reports to help the sales team
- Intensive communication with dealers around the world, via phone, e-mail, or other available communication channels
- As you will be responsible for supporting our American colleagues, your working hours will be 13:00-21:00
Your Profile:
- Fluent English, both verbally and in writing (essential condition)
- Any other language (would be an advantage)
- Organized, flexible, communicative, having analytical skills
- You pay attention to details together with an analytical way of thinking
- Good at Microsoft Excel
- Familiarity with ERP systems (i.e. Microsoft Dynamics AX) will be an advantage
Your Responsibilities:
- Creating sales orders for customers and handling purchase orders
- Creating and maintaining software subscriptions
- Managing the correspondence between the sales team and their clients
- Monitoring customer accounts
- Providing data and reports to help the sales team
- Intensive communication with dealers around the world, via phone, e-mail, or other available communication channels
- As you will be responsible for supporting our American colleagues, your working hours will be 13:00-21:00
Your Profile:
- Fluent English, both verbally and in writing (essential condition)
- Any other language (would be an advantage)
- Organized, flexible, communicative, having analytical skills
- You pay attention to details together with an analytical way of thinking
- Good at Microsoft Excel
- Familiarity with ERP systems (i.e. Microsoft Dynamics AX) will be an advantage