Junior Customer Care Tools Specialist
Miejsce pracy: Szczecin
3Shape is a developer and manufacturer of 3D scanners and CAD/CAM software solutions for the dental industries based in Copenhagen, Denmark. The company has production facilities and offices in China, Europe, the Americas. We are changing dentistry as we know, together with dental professionals across the world, by developing innovations that provide superior dental care for patients.
Here is a unique opportunity to become a part of 3Shape’s Customer Care team as a Junior Customer Care Tools Specialist who will be responsible for managing orders and requests from distributors.
Our offer:
- Stable employment conditions (contract of employment)
- Competitive employment terms and benefits (i.e. Multisport card, health care coverage)
- An attractive work environment in a brand-new production facility with canteen and observation deck
- The chance to influence the future of an expanding company
- Lunch in our canteen for only 2 PLN
- Informal atmosphere, among best-in-class colleagues
- Company events
Your Profile:
- English at B2 level, both verbally and in writing (essential condition)
- any other language (would be an advantage)
- Organized, flexible, communicative, having analytical skills
- You pay attention to details together with an analytical way of thinking
- Good at Microsoft Excel
- Familiarity with ERP systems (i.e. Microsoft Dynamics AX) will be an advantage
Your Responsibilities:
- Managing incoming requests in a friendly and professional manner
- Filtering messages addressed to other departments in the company
- Creation and maintenance of basic orders and quotes in ERP system
- Monitoring customer accounts
- Working with key stakeholders providing relevant information from initial requests
- Providing feedback regarding Customer Care’s tools used
Your Profile:
- English at B2 level, both verbally and in writing (essential condition)
- any other language (would be an advantage)
- Organized, flexible, communicative, having analytical skills
- You pay attention to details together with an analytical way of thinking
- Good at Microsoft Excel
- Familiarity with ERP systems (i.e. Microsoft Dynamics AX) will be an advantage
Your Responsibilities:
- Managing incoming requests in a friendly and professional manner
- Filtering messages addressed to other departments in the company
- Creation and maintenance of basic orders and quotes in ERP system
- Monitoring customer accounts
- Working with key stakeholders providing relevant information from initial requests
- Providing feedback regarding Customer Care’s tools used
