Junior Customer Service Advisor with Czech and Slovak

Recruitment process for this position and onboarding trainings are conducted online.

                                   

What do you need to start?

• fluent knowledge of Czech and Slovak (C1) and communicative English (B2)
• pro client attitude and communication skills
• basic experience in Windows 7 and MS Office
• team player, problem solving attitude and efficient task management skills
• customer service experience (is an asset but is not necessary)

We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.
 

What duties will help you grow as an expert?

• handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
• analyze and resolve most common enquiries using step-by-step solutions provided to you
• deliver high quality standard service to customers
• cooperate with IT specialist team to deal with more complex issues

 

What your development path can look like?

Discover IT! You will start your career from the onboarding plan where you’ll grab the basics. When you gain some experience, you will have a chance to reshape your career. We will teach you everything you need to discover the IT world as there is a variety of roles that you can choose for your career with us. You can become:

• Incident Manager – if you can think and make decisions quickly
• Change Manager – if you are well-organized and know ITIL 
• Project Manager – if you want to have mastering and developing projects
• Service Integration and Management Consultant – if you like working with clients and adjusting projects to their needs
• Junior IT Technician – if you want to work directly with IT infrastructure 

 

What have we prepared for you?

Space where you can develop yourself: 

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere: 

• We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

• Private medical care which can be extended by a package of dental services purchased on preferential terms. 
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
• Offices in great locations, car leasing program, carpooling options and bicycle parking. 

 

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues. 
Do you want to know more about Agent’s work? Watch a video: https://www.youtube.com/watch?v=t3y_Q2gEHiUDo you have any additional questions about working in Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).