Junior Customer Service Specialist with Italian

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client, international company located in Katowice, we are currently looking for Junior Customer Service Specialist with Italian to work in a newly created Order to Cash team. Since it's a junior position it is a great opportunity for fresh graduates to gain valuable experience in a well-known, multinational organisation.

Working on this position you will be responsible for the process from order taking from customers, through goods delivery to cash collection. You will be responsible for the operational tasks of orders or claims processing in the system, accurately and efficiently to achieve the fixed service level target; deliver different order to cash processes KPI's; be in touch with local customer service organisations, warehousing and distribution; review and solve tickets in Customer Relationship Management system; ensure efficient customer service processes.

To be successful on this position you need to have good (min. B2) knowledge of English and Italian, experience in O2C/ logistics/ customer service/ finance would be an advantage. We are looking for candidates with good knowledge of MS Excel, knowledge of SAP would be an asset. Ideal candidate should have good analytical skills, customer service mindset and ability to work effectively under pressure.

Our client offers an interesting work in a multicultural environment; a unique opportunity to participate in creating and developing a new structure; development opportunities and clear career paths; attractive salary and benefit package (incl. relocation package for candidates from abroad).

If you're interested in this offer please send us your CV in English with detailed description of your duties - this will speed up your recruitment process.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl