(Junior) Customer Service Team Leader with German

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client, a global FMCG leader, we are currently looking for German speakers with experience in customer service and people management who want to join an international planning center as well and develop professional career within Order to Invoice process area.

(Junior) Customer Service Team Leader will be responsible for managing the team in charge of creation and management of manual orders (non-revenue or revenue), order acknowledgement and validation as well as order maintenance and delivery creation for German customers. He/She will be cooperating with Logistics department (either internal or 3PL) to consolidate orders/deliveries into optimized shipments. Additionally, (Junior) Customer Service Team Leader will develop customer communications and relations to facilitate effective order to invoice fulfillment (including launching new item, prolonging stock issues, investigating and resolving order management and delivery issues). On the other hand, the hired person will ensure employees have appropriate training and other resources to perform their jobs as well as will create and maintain a high-quality work environment so team members are motivated to perform at their highest level.

We are looking for an experienced customer service specialist with some experience (1-3 years) in people management who possess well-developed communication skills and excellent command of English and German. Knowledge of SAP system is essential. If you are a fast-learner with the desire to succeed, do not hesitate and send your CV in English.

Our Client gives the opportunity to grow within the international organization and offers rich package of fringe benefits (Multisport card, life and medical insurance).

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl