Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
Key responsibilities
- Understand and make decisions according to the defined Client Policies and Procedures
- Respond to contacts from users within the agreed timelines and quality standards
- Enforce our Terms of Use by carefully monitoring reports of abuse on the site
- Identify inefficiencies/ improvement opportunities in workflows and suggest solutions
- Interface effectively with other internal and Client teams
- Developed English communication skills
- Advanced reading and writing skills in Portuguese
- Strong knowledge of social media & research platforms
- Interest in current events and pop culture
- Graduate with minimum 1 year of multinational environment experience
- Reliability, consistency, attention to detail, ability to analyze large amounts of data
- Good computer literacy
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform