Junior Financial Services Specialist

Job description

• Handling client enquiries (from simple to more complex ones) and resolving issues in timely and professional manner, in relation to ACH, SEPA and Wire transactions, 
• Daily interaction with customers/third parties/banks and handling issues in line with departmental standards
• BAU and non BAU issues resolution- handling escalation of system and processing issues to respective internal or external parties and following up until final clarification
• Preparation of SWIFT messages, including MT103/MT202
• Supporting and strengthening customer needs in an efficient, effective and professional manner and handling exceptional requests when required
• Identifying and reporting potential issues, error root-cause results, suggesting and implementing resolutions
• Assisting on implementation and validation of process improvements for respective products – identifying possibilities of process optimization

Requirements

• Very good knowledge of English (min. C1) and German or French (min. B2)
• Knowledge/experience in banking operations will be a great advantage
• Good knowledge of Microsoft Office and good investigative & analytical skills
• Excellent communication and interpersonal skills and delivering high quality service to corporate clients (also demanding clients)
• Ability to work independently within a team environment
• Perfect organization skills, ability of problem solving, making accurate and quick decisions

We offer

• Opportunity to work in an international environment
• Excellent working environment
• The package of trainings
• Attractive conditions of employment and benefits