(Junior) Investigation Specialist with Italian or Dutch

Responsibilities:

• Investigate and resolve all enquiries received from customers in a timely and professional manner
• Support and strengthen customer needs in an effectively and handle exceptional requests when required
• Participate in projects and system changes.
• Drive initiatives to increase security and efficiency of the process
• Create and update of procedure
• Identify and report potential issues, error root-cause results, suggest and implement resolutions
• Build very effective business relationships with collaborating Parties

Requirements:

• University degree (Economy, Finance, Banking will be an advantage)
• Professional experience in the area of finance/banking will be an asset
• Fluent spoken and written English
• Fluent Italian or Dutch
• Communication and interpersonal skills
• A commitment to the delivery of quality customer service
• Ability to liaise with demanding clients
• Strong investigative and analytical skills
• Ability to work independently and within a team
• Computer literate and good typing skills
• Perfect organization skills, ability of problem solving, good at decision making, manage multitasking
• Ability to work under pressure in a dynamic and fast changing environment. To prioritize and work with tight deadlines

We offer:

• Possibility to work with professionals in the multicultural environment

• Broad social benefits (medical care, Benefit System, life insurance)

• Full time employment

• Stable job position