Person on this position will handle / verify client investigations. Service specific customer enquiries accurately and in a timely manner in line with departmental standards.
(Junior) Investigation Specialist with Italian or Dutch
Miejsce pracy: Warsaw
Responsibilities:
- Investigate and resolve all enquiries received from customers in a timely and professional manner
- Support and strengthen customer needs in an effectively and handle exceptional requests when required
- Participate in projects and system changes.
- Drive initiatives to increase security and efficiency of the process
- Create and update of procedure
- Identify and report potential issues, error root-cause results, suggest and implement resolutions
- Build very effective business relationships with collaborating Parties
Requirements:
- University degree (Economy, Finance, Banking will be an advantage)
- Professional experience in the area of finance/banking will be an asset
- Fluent spoken and written English
- Fluent Italian or Dutch
- Communication and interpersonal skills
- A commitment to the delivery of quality customer service
- Ability to liaise with demanding clients
- Strong investigative and analytical skills
- Ability to work independently and within a team
- Computer literate and good typing skills
- Perfect organization skills, ability of problem solving, good at decision making, manage multitasking
- Ability to work under pressure in a dynamic and fast changing environment. To prioritize and work with tight deadlines
We offer:
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Possibility to work with professionals in the multicultural environment
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Broad social benefits (medical care, Benefit System, life insurance)
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Full time employment
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Stable job position
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