BuroHappold Engineering is an international, integrated engineering consultancy operating in 23 locations worldwide, with over 50 partners and 1,500 staff including some of the world's leading consulting engineers. For 40 years we’ve been building our reputation for delivering creative, value led building and city solutions for an ever changing world.
Our Warsaw team are widely acknowledge to be at the forefront of innovation in the European construction industry. Our engineers, designers and technicians are creative, lateral thinkers who passionately deliver a portfolio of exciting projects – including the Copernicus Science Centre, Q22, Wilenska Metro Station, Museum of Modern Art in Wroclaw and the Polish Embassy in Berlin.
We are looking for a Junior IT Support Officer to support our global business, joining our team based in Warsaw. This is an ideal role for an IT enthusiast who demonstrates excellent customer focus, can work to deadlines and is excited to learn on a daily basis.
Your main responsibility will be to support our Poland business. Working alongside our trained engineers, you will be helping with all daily IT Support activities and learn with our experienced and friendly team. Your focus will be to take ownership of issues and support queries from receipt through to resolution. Typically your role will include the following:
- Administrative changes including active directory, user account set up, and group modifications.
- Asset management of equipment including but not limited to mobile phones, computers and peripherals.
- Remote installation and support of software including cutting-edge engineering software tools
- General fault-finding and troubleshooting of IT hardware and software issues.
- Focus on resolution of support calls to a first time fix.
- Liaison with internal and external stakeholders and partners.
- Ownership of the issue from receipt until resolution regardless of the location.
- Able to demonstrate between 1 and 3 years experience with supporting users in a professional setting
- Basic MS Office knowledge and network knowledge
- Passionate about IT with excellent analytical skills
- Self-starter, team player & ambitious with a positive attitude towards work
- Preferably be studying, or have studied an IT-related course
- A problem-solving individual with an enquiring mind
- Fluent in Polish, with good English skills
BuroHappold can help you to develop your career in IT by:
- Supporting and progressing your external studies as well as offering internal training and development
- Offering the support of our experienced team of IT professionals both locally and around the world
- Giving you a varied and broad range of tasks with the opportunity to support a global business
- Opening up opportunities to travel to support our offices around the globe
- Exposing you to niche Engineering software, working within an early-adopter business
- Helping you to develop and hone your skills with a personalised development programme