As IT Support Specialist, you will be responsible for supporting CWT's internal clients across Europe with all first level IT related issues. To be successful you must take pride in providing a high quality of IT support. We are looking for someone with a positive attitude and good team spirit. You will need to speak fluent German to be successful in this position.
Joining our team, you will:
- Provide technical and process support for any hardware or software related query
- Ensure the quick and effective resolution to customer queries
- Anticipate and identify IT problems
- Offer & implement the most cost-effective, rapid and acceptable solutions.
- Update and maintain Service Now incident records in a timely and efficient manner
- Monitor and escalate all Incidents according to agreed service levels
- Participate in all departmental meetings and/or training programs as directed by the Service Desk Management.
- Constantly review and make recommendations for potential cost savings and efficiencies that can be achieved.
- Ensure all SLA targets are met.
- Escalate where necessary serious faults or concerns to Team Leader.
- Keep users informed on status and progress of calls.
- Performance will be measured on approach to customer services, resolution of incidents and requests, number of recommendations and complaints about individual performance.
- Excellent command of English (B2) and fluent German
- Polish not required!
- Outstanding communication skills
- Openness and willingness to work with a customers at any level
- Previous experience is not mandatory as full training will be provided!
- Technical or IT background
- Knowledge of Service Desk technology or any other IT tool (nice to have)
- Team Spirit
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference.
Lean about our travel counselor opportunities and start your journey!
- A stable work environment in an international company, the market leader in travel management
- Full-time employment contract
- An interesting and varied role with the use of foreign languages on a daily basis
- Benefit package: private Enel-med medical care, life insurance, sports card, lunch card, travel discounts, co-financing for studies
- A professional training course at the start of the employment
- The possibility to develop and grow in a global corporation
- Country: Poland
- Location: Warszawa