Junior Order Management Coordinator

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Supply Chain structure which is currently being dynamically developed here in Cracow. It includes Order Management, Order Validation, Order scheduling, Demand and Supply Planning. The department is new on one hand, but it is expected to become a Center of Excellence in the global structures in the near future. Supply Chain is supporting sales process and operations on a daily basis starting from forecasting through order scheduling and management, securing material availability up to shipping. Order Management organization supports Motorola Solutions Radio and Systems business by processing and managing the NA orders.

• Complete order management / order cycle for all internal and external customers by performing various activities:
• Order entry
• Change order process
• Hold management in close cooperation with: finance, credit, export control, product  groups, PM’s, sales etc.
• Providing information about order status
• Coordination of orders with other Supply Chain departments
• Adapting to a fast paced business with a focus on first in, first out cycle time on all requests while maintaining the ability to refocus quickly if business needs dictate
• Handling customer complaints
• Providing Sales support with regards to order management, customer queries
• Participating in monthly close activities that result in heavier workloads and are critical to corporate financial performance

Please note that this is a full time and mixed shift position

• Business fluent English - required
• Willingness to work US hours (2 nd shift)
• Maximum 1 year of work experience in relevant field and customer focused environment
• University degree (bachelor of business administration / master) or comparable
• Excellent knowledge about MS office
• Excellent time management
• Dynamic, creative and good ability to present and assert oneself
• Excellent communication skills, self motivated and able to work under pressure
• Ability to judge
• High rate of sensitivity of the mentality, business culture and practices in a multicultural environment