Capita is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.
Capita Poland, with two Business Centres in Kraków and Łódź hires almost 700 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:
One of your main role will be administrating and monitoring all Quality and Compliance within Business Support Services (BSS). As the Junior Quality Assurance Specialist you will review all contracts and supporting documentation relating to new hires and extensions, ensuring documents are quality checked prior to release.
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Audit all documentation and data obtained during the onboarding, extensions and renewals process to ensure compliance to all relevant legislation, Capita and Client requirements
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Ensuring all new starter and extension contracts are accurately issued by checking data entry
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Verifying the correctness of timesheets
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Managing the QA Inbox and ensure that all audit requests are completed within SLA
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Maintaining and updating the record of audit results (pass/fail) per Coordinator
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Providing specialist support and advice on all matters relating to quality processes within Business Support Services
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Becoming a subject matter expert on Right to Work legislation
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Hold a university degree
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Are fluent in English
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Are service and delivery focused
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Are a team player
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Have a keen eye for details and Can Do attitude
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Can work to tight deadlines
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Are self-motivated and able to work autonomously
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Are well organised and methodical
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Are highly responsive with ability to absorb information quickly
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Private medical healthcare and benefit packages
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Friendly work atmosphere
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Workplace in the city centre
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30-minute lunch breaks included in the working hours
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After work activities (football team, volleyball team, charity events, etc.)
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In-house English classes
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Vast variety of trainings provided for you to develop
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Work in an international and multicultural environment
