Our Client is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Currently for a team in Cracow we are looking for a new employee:
Junior Quality Assurance Specialist
Kraków
Nr ref.: 5649
Requirements:
- Hold a university degree
- Are fluent in English
- Are service and delivery focused
- Are a team player
- Have a keen eye for details and Can Do attitude
- Can work to tight deadlines
- Are self-motivated and able to work autonomously
- Are well organised and methodical
- Are highly responsive with ability to absorb information quickly
Responsibilities:
One of your main role will be administrating and monitoring all Quality and Compliance within Business Support Services (BSS). As the Junior Quality Assurance Specialist you will review all contracts and supporting documentation relating to new hires and extensions, ensuring documents are quality checked prior to release.
- Audit all documentation and data obtained during the onboarding, extensions and renewals process to ensure compliance to all relevant legislation, Capita and Client requirements
- Ensuring all new starter and extension contracts are accurately issued by checking data entry
- Verifying the correctness of timesheets
- Managing the QA Inbox and ensure that all audit requests are completed within SLA
- Maintaining and updating the record of audit results (pass/fail) per Coordinator
- Providing specialist support and advice on all matters relating to quality processes within Business Support Services
- Becoming a subject matter expert on Right to Work legislation
We offer:
- Private medical healthcare and benefit packages
- Friendly work atmosphere
- Workplace in the city centre
- 30-minute lunch breaks included in the working hours
- After work activities (football team, volleyball team, charity events, etc.)
- In-house English classes
- Vast variety of trainings provided for you to develop
- Work in an international and multicultural environment