Capita is the UK’s largest business process outsourcing company. We started in 1984 as a Chartered Institute of Public Finance and Accountancy computer services division with just a couple of people on the payroll and evolved into an international company hiring 64,000 staff across UK, Europe, India and South Africa. Since its launch, Capita plc has grown to become a FTSE 100 company generating £3,8bn turnover at the end of 2014. Our goal is simple - to help our huge range of public and private sector clients improve service to their customers.
Capita Poland’s Krakow Business Centre was established in late 2011. We are a multi-disciplinary business process outsourcing centre set up by the Capita Group Plc. The centre provides state-of-the-art services offering employees the opportunity to work for various clients and develop expertise in a wide range of disciplines. At Capita Krakow we deliver multilingual business service that range from managing complex processes to more transparent transactions.
Given our expansion plans in a number of sectors and the addition of some exciting new projects, Capita is currently recruiting for the position of:
A Junior Screening Specialist plays a vital role in undertaking client specific employment screening to agreed targets and client requirements. They will support their Team Leader and Service Delivery Manager to ensure a smooth end to end employment screening process. A large proportion of their time will be phone work to enable fast and accurate results.
A Junior Screening Specialist will act as a front line communications portal for client screening related queries and will aim to deliver a service to exceed client expectations and Service Level Agreements (SLA’s).
A Junior Screening Specialist will support and consistently report on any reasonable requests for any Team Leaders or Managers instructions
A Junior Screening Specialist will become a subject matter expert on our bespoke system and the best practice /code of practices that must be adhered to.
-
To identify and highlight risk through investigation
-
To mitigate risk to a client’s organisation
-
To demonstrate strong and effective communication skills in terms of verbal and written communication
-
Follow and maintain business SOP and correct process and screening procedures for client requirement
-
Ensure service delivery meets agreed client SLA turnaround times
-
Complete employment screening to conclusion as per the client specification and in line with SOP
-
Maintain a sensitive approach to personal data of applicants in line with Data Protection requirements.
-
Display a keen eye for detail
-
To be able to work to own initiative and portray first class problem-solving skills using proactive thinking and promoting out of the box solutions to our clients.
-
Present strong organisational skills
-
Proactive communication with management to inform of file status and advise where issues arise no later than 2 hours of identification
-
To provide support and encouragement to other members of the team. Contribute and develop team ethos/morale to meet overall service requirements of client and team targets.
-
Ensure weekly/monthly targets are met over the course of the month
-
Be transparent, open and honest at all times.
-
To adhere to and promote business measures, guidelines and strategies without question.
-
To adhere to company values
-
Confident and persuasive telephone manner in English language
-
BA/BS degree;
-
Stong organisational skills
-
Strong admin skills
-
Excellent attention to detail
-
Ability to multitask
-
IT literate
-
Strong interpersonal skills
-
Be innovative
-
Strong decision making skills
-
Can generate new ideas to solve problems
-
Seeks ways to improve processses to enhance efficiencies
-
Private medical healthcare and benefit packages;
-
Friendly work atmosphere;
-
Workplace in the city centre;
-
30-minute lunch breaks included in the working hours;
-
After work activities (football team, volleyball team,charity events, etc.);
-
In-house English classes;
-
Vast variety of trainings provided for you to develop;
-
Work in an international and multicultural environment.