Capita is the UK’s largest business process outsourcing company. We started in 1984 as a Chartered Institute of Public Finance and Accountancy computer services division with just a couple of people on the payroll and evolved into an international company hiring 64,000 staff across UK, Europe, India and South Africa. Since its launch, Capita plc has grown to become a FTSE 100 company generating £3,8bn turnover at the end of 2014. Our goal is simple - to help our huge range of public and private sector clients improve service to their customers.
Capita Poland’s Krakow Business Centre was established in late 2011. We are a multi-disciplinary business process outsourcing centre set up by the Capita Group Plc. The centre provides state-of-the-art services offering employees the opportunity to work for various clients and develop expertise in a wide range of disciplines. At Capita Krakow we deliver multilingual business service that range from managing complex processes to more transparent transactions.
Given our expansion plans in a number of sectors and the addition of some exciting new projects, Capita is currently recruiting for the position of:
Capita offers me the unique opportunity to develop my professional skills in an international corporate environment.
A Junior Screening Specialist plays a vital role in undertaking client-specific employment screening to agreed targets and client requirements. You will support your Team Leader and Service Delivery Manager to ensure a smooth end-to-end employment screening process. A large proportion of your time will be phone work to enable fast and accurate results.
As Junior Screening Specialist, you will act as a front line communications portal for client screening-related queries and will aim to deliver a service to exceed client expectations and Service Level Agreements (SLA’s). You will become a subject matter expert on our bespoke system, consistently adhering to the code of practices.
Please note that the role requires working in a shift pattern between 9:00 and 19:00
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effectively complete employment screening to conclusion
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identify and highlight risk through investigation
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demonstrate strong and effective English verbal and written communication skills
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follow and maintain process and screening procedures in line with client requirements
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maintain a sensitive approach to personal data of applicants in line with Data Protection requirements
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work to own initiative and portray first class problem-solving skills using proactive thinking and promoting out of the box solutions to our clients
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proactively communicate with management to inform of file status and advise where issues arise
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provide support and encouragement to other members of the team
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be transparent, open and honest at all times; adhere to company values
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a confident and persuasive telephone manner in the English language
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strong interpersonal skills
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strong organisational and admin skills; ability to multitask
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excellent attention to detail
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IT literate
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BA/BS degree
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available to begin work as soon as possible
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private medical healthcare and benefit packages
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a friendly work atmosphere
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workplace in the city centre
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30-minute lunch breaks included in the working hours
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after work activities (football team, volleyball team,charity events, etc.)
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in-house English classes
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vast variety of trainings provided for you to develop
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work in an international and multicultural environment