SouthWestern by Capita is the UK’s largest business process outsourcing company hiring over 74 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.
SouthWestern by Capita with two Business Centres in Poland (Kraków and Łódź) hires over 700 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:
A Junior Screening Specialist plays a vital role in undertaking client-specific employment screening to agreed targets and client requirements. You will support your Team Leader and Service Delivery Manager to ensure a smooth end-to-end employment screening process. A large proportion of your time will be phone work to enable fast and accurate results.
As Junior Screening Specialist, you will act as a front line communications portal for client screening-related queries and will aim to deliver a service to exceed client expectations and Service Level Agreements (SLA’s). You will become a subject matter expert on our bespoke system, consistently adhering to the code of practices.
Please note that the role requires working in a shift pattern between 9:00 and 19:00
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completing employment screening to conclusion
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identificating and highlighting risk through investigation
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demonstrating strong and effective English verbal and written communication skills
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following and maintaining process and screening procedures in line with client requirements
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maintaining a sensitive approach to personal data of applicants in line with Data Protection requirements
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working to own initiative and portraying first class problem-solving skills using proactive thinking and promoting out of the box solutions to our clients
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proactively communicating with management to inform of file status and advising where issues arise
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providing support and encouragement to other members of the team
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being transparent, open and honest at all times; adhering to company values
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are fluent in spoken and written English
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have a confident and persuasive telephone manner in the English language
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have strong interpersonal skills
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have strong organisational and admin skills; have the ability to multitask
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are detail-oriented
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are familiar with IT technologies
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hold a BA/BS degree
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are available to begin work as soon as possible
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private medical healthcare and benefit packages
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a friendly work atmosphere
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workplace in the city centre
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30-minute lunch breaks included in the working hours
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after work activities (football team, volleyball team, charity events, etc.)
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in-house English classes
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a vast variety of development trainings
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work in an international and multicultural environment