As SLA specialist you will be a part of “Operational Readiness” team (OPR) of a large international SAP ERP implementation program. The OPR team is coordinating the system launching phase of a roll-out within the Deutsche Telekom Group, is setting up the incident management process and is ensuring the SLA contract for the system maintenance is in place.

 

Responsibilities:

• Support in international Service Level Agreements negotiation and ensure sign off with the management on central and local side
• Liable for creation and finalization of Service Level documents (One Time Term Sheet, Service Term Sheet).
• Support other tasks in Operational Readiness area, like coordination of the hypercare phase for first few months after the business go live
• Close cooperation with the stakeholders within the areas of ERP (Finance, Procurement, Technology etc) to ensure a fluent transformation from project to line organization

Qualifications:

• Prior experience with contracts/Service Level Agreements preparation
• Good communication & interpersonal skills
• Strong analytical and problem solving skills
• High negotiation skills
• Effective organizational and time management skills to interact with global project teams
• Awareness of IT Service mgmt (ITIL), knowledge of Service Level contracts and legal basics
• Fluent written and spoken English
• Nice to have:
  • At least communication level (written and spoken) of German language
  • MS Excel reporting skills

We can offer you:

• Ability to work on one of the biggest SAP project in Europe and use the newest SAP technologies
• Meaningful responsibilities from first day
• Opportunity to participate in strategic projects