TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
Our client is one of the biggests TSL (Transport, Shipping, Logistics) worldwide company, with with more than 140 years of logistics experience, with about 2000 locations around the world and more than 72 000 employees wordwide. For main IT Department, based in South Warsaw, we are currently looking for:
Junior Service Manager
CITY Warszawa
Ref. number: 36660#19100044
Responsibilities:
- Governance and Framework for Client's digital solutions portfolio globally
- Service Management and -Operations for Digital Solution's service portfolio
- Subject Matter Experts on Client's digital solutions offerings; provide business and technical expertise to Digital Solution projects and other initiatives
- Provide digital solutions to optimize customer interaction with company via multiple channels and drive internal global collaboration
- Contribute to implementation of new solutions (e.g. feasibility studies / pilots / prototyping)
- Consult and align with internal business partners, SPOCs and Regional Competence Centers on Digital Solution's product portfolio to exchange knowledge, identity new project opportunities and establish a strategic vision (in close collaboration with DiS Strategic Portfolio Management and DiS Support Team)
- Operate customer service related tasks and/or supervise subcontractors assign to comparable tasks
- Service Administration (budget planning, development of Digital Solution's service portfolio strategy)
- Monitoring and accountability for the Incident Management of the Digital Solution's service portfolio
- Functional Release Management in regards of prioritization, planning and communication in close alignment with Technical Release Management in Solution Architecture sub-team
- Assurance of IT-based service quality according to SLA/OLA
- Consulted in Demand & Solution Management and Support & Test Management actions
- Training and Documentation
- Supplier relationship management
- Communication Management with all involved parties and stakeholders
Requirements:
- Minimum bachelor's degree in Business Administration, Logistics, Computer Science or related disciplines
- At least 1 year work experience on similar position (Service Manager, Project Manager)
- People management skills - minimum 1-2 years of experience
- Experience identifying process improvements and coordinating their implementation
- International experience in customer projects and service management
- Understanding of business and IT processes
- Strong organizational and multi-tasking skills
- Customer and service orientation
- Strong interpersonal skills and ability to work effectively across diverse organizations, groups and functions
- Flexible thinker able to operate in a changing environment
- Team player with very good communication skills
- Fluent Business English (written and spoken)
- Excellent MS Office skills
Additional advantages:
- Knowledge in IT and forwarding business
- IT Infrastructure Library (ITIL) knowledge
- PRINCE2 or PMI
- Experience in UI and UX Design
We offer:
- Attractive salary
- Work in a dynamically developing company, which is a global leader in the transport and logistic sector
- Various challenges at work
- Great atmosphere
- Subsidies to private health care, sport cards and group insurance
- Opportunity to participate in the employee volunteering program