Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
As a Junior Specialist you will be mainly responsible for:
- Providing quote price calculations for ICT products using internal systems
- Seeking missing information and finding solutions
- Reporting expected vs actual output
- Interacting with internal clients to resolve issues
- Escalating issues and seeking advice with Customer Service Associates and Team Leaders when facing non-standard issue
- Good English
- Previous work experience in BPO/SSC or Customer Service would be an advantage
- Knowledge about ICT solutions (Networking, Security Systems, Unified Communication solutions) – nice to have
- Very good knowledge of MS Office
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform
