OpusCapita sets the new standard for financial processes. With 2,300 passionate professionals, we focus on Purchase-to-Pay and Order-to-Cash processes where we combine software, outsourcing and services with a delivery model that offers the best value for our customers. We have operations in nine countries and vast experience from over 10 000 customers, with end-users in more than 50 countries. In 2013, OpusCapita's net sales totaled EUR 263 million, and our headquarters is located in Finland. OpusCapita is part of Itella Group.
We are now looking for
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Supporting international external and internal Customers with electronic messaging related problems
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Interact with our business customers and IT professionals via telephone, e-mail and the web, providing technical support and problems solving abilities
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Identify, evaluate and prioritize customer problems and complaints
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Analyze customer problems and formulate plans of resolution
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Assist in identifying resolution gaps in the Service Desk and author knowledge base submissions accordingly
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Assist in evaluating new services, processes and technologies introduced to Service Desk
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Escalate unresolved issues to support leads, designated service group or client help desk
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Good communication skills in English
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Excellent customer service attitude
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Work can include working in 24/7 support shifts
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Ability to work individually but also as part of the Service Desk team
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Knowledge of ITIL framework and IT Service Management tools – as a plus
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IT technical education – as a plus
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Other language skills as a plus – German, Finnish, Swedish, Norwegian
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Unix / Linux / Windows server basic level skills – as a plus
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Friendly environment
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Trainings & education
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Social package and employee benefits
