CHEP is the global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP’s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 49 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg's, Kraft, Nestlé, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com.
As a result of continuous growth, CHEP is seeking to recruit an experienced Key Account Manager, Team Leader based in Warsaw, This role will report directly to Customer Service Manager.
Job Description:
Account analysis and business maintenance:
- Undertake account analysis to identify trends changes in customer activity
- Track sales stages and identify opportunities for introducing CHEP offer
- Make use of SAP, to track customer profitability, account status and its health
- Organize and carry out audits at clients and communicate/negotiate outcomes to maintain accuracy in customer balances
- Manage individual as well as team activities to meet budget targets and profitability levels and improve the customer’s discipline.
- Establish and continuously improve relationships and ensure high quality service to cultivate customer loyalty
Team management
- Team management and development in order to achieve its objectives
- Performing joint customer visits with team members
- Coaching
- Ensure employment stability
Qualification & Experience:
- Strong field Customer Service experience i.e.:
- Key account Manager, Account Manager, Customer service Representative
- 2-4 years of experience in managing field team
- Experience in handling big accounts
- Preferably with FMCG / International experience
Skills & Knowledge:
- Ability to motivate and inspire team to raise its potential and achieve targets
- Ability to monitor, organize, and coach team on a day-to-day basis.
- Strong sense of customer satisfaction
- Ability to travel
- Knowledge and experience in logistics operations desirable
- Personal Competencies: communication & relationship building skills, building effective teams, drive for results, good listener
- Proficient in the application of MS Office
- Fluent in Polish and English is a must
We offer:
- Interesting and challenging job in an international company with a strong market position
- Broad possibilities of professional and self-development
- Friendly work atmosphere based on mutual trust and respect
- Competitive remuneration package with annual bonus upon goals achievement
- Car , laptop, mobile phone
- Medical insurance
