L1 Infra Engineer
Krakow, Polska
Apex Systems, a division of On Assignment (NYSE: ASGN) is the 2nd largest IT staffing firm in the US with over 20 years of industry experience.
We have now moved into the European market to provide our current clients organisations with scalable staffing solutions to address critical gaps in their workforce and augment workforce management strategies.
We specialize in providing professionals for contract, contract-to-hire, direct placement, and managed solutions to clients in Fortune 500, mid-market, and emerging companies.
Responsibilities
- Participation in Data Center operations duties, active monitoring of customer’s environment and responding to the events in timely fashion
- Managing the queue of incidents and make sure that all of them are served according to appropriate service level
- Autonomously solve issues based on predefined procedures, knowledge and experience
- Acting as Cisco single point of contact to the customer
- Organizing and participation in escalation calls
- Close cooperation with vendor-based support
- Building and delivering timelines of incidents
- Gathering and delivering data for further analysis
- Cooperation with higher-tier engineers
- Preparing and delivering presentations and trainings to the internal team or wider audience
- Creating, testing and delivering procedures
- Providing technical support for customers during software deployment, new services implementation and architectural changes
- Close co-operation with surrounding teams
- Sharing knowledge and expertise within the team
Qualifications:
- minimum of 1+ years of experience in networking/storage/virtualization/compute support – CCNA level of knowledge required
- basic understanding and practical knowledge of networking/storage/virtualization/compute technologies
- ability to read technical documentation with understanding
- ability to understand customer environments and analyze configurations of devices
- experience with at least two areas from the following list: Routing/Switching, Nexus switches, UCS Servers, Load Balancers, Virtualization, Storage
- willing to learn through organized trainings, self-studies
- strong analytical, problem solving and organizational skills
- strong written and verbal communication skills (English required)
- BS in Engineering/Computer Science/IT and/or equivalent experience
- prior experience in support of remote customer networks