Apex Systems provides organizations with scalable IT staffing and services solutions to address critical gaps in their current workforce and augment workforce management strategies. Complementing our staffing solutions with deliverable-based services enables us to also help organizations drive better business performance. We serve Fortune 500, mid-market, and emerging companies in all major industries, including financial services, business services, consumer industrials, technology, healthcare, government services, and communications. With over 65 locations throughout North America and a candidate pipeline of more than 5 million, we are equipped to serve our clients wherever needed. Apex combines with parent company On Assignment to be the 2nd largest IT staffing and services firm in the U.S. In addition, Apex earned Inavero’s Best of Staffing® Client Diamond Award and Best of Staffing Talent Award for providing superior service to their clients and job seekers.
- participation in Data Center operations duties, active monitoring of customer’s environment and responding to the events in timely fashion
- autonomously solve complex and unique issues based on your knowledge and experience
- acting as Cisco single point of contact to the customer
- active participation in escalation calls
- provide support and input for IM/PM/CM processes, drive problem tickets to resolution
- close cooperation with vendor-based support
- gathering and delivering data for further analysis
- cooperation with higher- and lower-tier engineers, acting as a bridge between Tier1 and Tier3 support level
- preparing and delivering presentations and trainings to the internal team or wider audience including lab scenarios
- learning new technologies and sharing the knowledge with the rest of the team
- taking active part during customers onboarding
- supporting Tier3 engineers when dealing with complex issues
- taking additional tasks from Tier 3 engineers and driving them autonomously towards successful resolution
- act as an expert/focal point for predefined number of technologies
- verifying Tier1 work and helping them to achieve their goals
- providing technical support for customers during software deployment, new services implementation and architectural changes
- close co-operation with surrounding teams
- sharing knowledge and expertise within the team
- minimum of 3+ years of experience in networking/storage/virtualization/compute support – CCNP level of knowledge required
- advanced understanding and practical knowledge of networking/storage/virtualization/compute technologies
- ability to read technical documentation with understanding
- ability to understand complex customer environments end-to-end including understanding of external or non-directly supported components
- ability to analyze complex configurations of devices in a context of infrastructure as a whole
- ability to understand and predict impact of any action taken on selected components to the rest of infrastructure
- ability to analyze ongoing issues with the infrastructure and provide number of possible solutions including pros and cons for all of them
- extensive experience with at least four areas from the following list: Routing/Switching, Nexus switches, UCS Servers, Load Balancers, Virtualization, Storage, SAN, SDN
- willing to learn through organized trainings and self-studies
- strong analytical, problem solving and organizational skills
- driving issues to successful resolution, work across organization with different teams, giving good example and having will-do attitude
- going above and beyond predefined responsibilities, finding places for enhancements and taking autonomous actions
- strong written and verbal communication skills (English required)
- BS in Engineering/Computer Science/IT and/or equivalent experience
- prior experience in support of remote customer networks
