L2 Support Analyst

Luxoft

Krakow

31 dni temu

L2 Support Analyst
[online recruitment]
Location: Krakow
Reference number: VR-51453
Project Description:

Your team

You'll be working in the Investment Banking Operations team within Technology Operations Center (TOC) Application Support. The TOC Application Support covers both front-office and back-office functions. The TOC is chartered with ensuring stability of the production environment and is the gatekeeper that ensures that only properly tested and planned changes are implemented. Globally, the team is split into two groups; 1) the Level 2 Application Support group and 2) the Service Transition Team that provides Change and Release planning, deployment, and post implementation verification.

TOC IB Operations is a global team providing 24 * 5.5 support located in India, Singapore,London,Poland and US. They support highly critical back office functions such as settlement and confirmations, regulatory reporting, collateral valuations for various products within Investment Banking portfolio.

Responsibilities

Your role

Do you have a knack for technology? Are you at your best when supporting others? We're looking for someone like that to:

  • serve as the IT Support Analyst for the Business application support within Technology Operations Center (TOC) team
  • face off to senior Operations, Development, Infrastructure staff and work to forge solid relationships with these teams
  • challenge the status quo and work to improve the support model used by the regional / global support teams
  • provide incident, problem and event management according to ITIL standards
  • ensure all capacity issues are addressed and applications are tested annually for Disaster Recovery
  • provide environment planning and ensure all end-of-life technologies have a remediation plan
  • assist with work driver and alert reduction efforts across the application portfolio
Skills

Your experience and skills

You have:

Business skills:

  • 5 years with an Investment Bank or financial institution working for a Level 2 support team
  • Detailed knowledge of regulatory reporting applications and technologies
  • Detailed knowledge of Post Trade regulatory reporting commitments, timelines, understanding related to MiFID, Dodd Frank, SIX ,ESMA-MACOC and various global regulators

Technical Skills

  • solid Linux / Unix skills, Shell or Perl scripting experience and understand Autosys and MQ/EMS technologies
  • solid experience in PL/SQL and VB.Net platform experience
  • Solid Understanding of RTTP architecture, Gigaspace architecture and technical expertise to resolve issues related to those technologies.

Process and Soft Skills

  • a natural ability to solve complex issues and lead complex technical projects
  • solid stakeholder management and relationship skills
  • a continuous improvement mindset with proven success in this area
  • a complete understanding of the ITIL Service Framework (incident, problem, release and event management

You are:

  • an effective team member that has worked in a follow-the-sun support model
  • a confident communicator that can explain complex technical issues to non-technical and senior stakeholder audiences
  • a proven incident & crisis manager with the ability to perform under pressure
Our offer
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Please send your CV with consent for processing your personal data for recruitment purposes using the below button
APPLY
Informujemy, że administratorem danych jest Luxoft z siedzibą w Krakowie, ul. Bora Komorowskiego(dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie.

Poznaj

Luxoft

Why Luxoft?

Luxoft is built by Luxofters. Every member of our global team forms part of the backbone of our business, so we make sure to support the continual development of our dedicated workers. In addition, we build highly effective teams that are incubators of unparalleled accomplishment. The ethos guiding our investment into each and every Luxofter can be described by three words: we grow personally and professionally, we unite in team spirit and we lead on a global scale. We have a robust digital presence, so it is easy to become familiar with the company online. From participating in online events such as LoGeek Nights, listening to our TechTalk podcasts, reading Luxoft’s regular LoGeek Magazine, or honing your skills by joining one of our Luxoft Technology Series webinars, those interested in knowing more about Luxoft have numerous ways to get a feel for our company. Getting a vibe for Luxoft is only a click away. Join Luxoft and help create ​the tech innovations of tomorrow.

Recruitment process

StepSend Your Resume and talk to our Recruitment Specialist
StepInterview with Technical Specialist
StepProject Lead Interview
StepJob Offer