Learning and Development Administration Team Leader

Working in this project you will have possibilities to perform different tasks and cooperation with clients, taking part in local initiatives and global projects. You will manage the L&D Admin team and will you have possibilities to develop your leadership skills as well.

The purpose of this role is to manage the respective teams to deliver high quality, professional and proactive service to the client, within agreed SLAs. The role purpose includes also management of day to day team’s issues and escalations.
The objective is to build and maintain positive and supportive team and continuous work on efficiency improvement.

• Demonstrate knowledge of processes and procedures relevant in L&D area


• Build relationship with Client for the future delivery and deliver service in accordance with his needs and expectations


• Handle regular communication with the Clients’ counterparts and taking care about Clients’ satisfaction


• Supervise the team to deliver high quality, professional and proactive day to day service to four external Clients with agreed SLA’s


• Build the positive and supportive team culture and help team to improve efficiency


• Manage day to day team’s issues, flag and mitigate them and manage escalations


• Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes


• Participate in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency


• Participate/coordinate HR projects both local and global (e.g. tools implementation)


• Analyze the related management reports to observe trends and introduce improvements


• Manage processes according to Capgemini methodology

• Very high standards of both spoken and written English


• 
  Strong analytical skills and attention to details


• Professional HR qualification as required in local country


• 
  Good knowledge of Microsoft Office, Process specific systems/tools, e.g. SAP, Oracle


• German or French language skills would be an asset

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
  


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
  


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)