Learning Support Administrator

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

Motorola Solutions is a global communications leader powered by a passion to invent and an unceasing commitment to advancing the way the world connects. The Learning organization is committed to equip our employees, partners and customers with the knowledge required to plan, deploy and maintain Motorola Solutions first responder equipment. Additionally Motorola Training Services has the mission to provide training solutions that align to business strategy and employee learning needs. As part of the Training Services organization, the Systems and Support organization enables Training Services to globally deliver courses and content and to act as the intermediary for the Training Services elements, its suppliers and third party support

The Learning Support Administrator is responsible for performing a variety of tasks in support of Training Services training mission. Typical Learning Management System (LMS) administrative tasks are generally not seen or viewed by learners or other users of the LMS but require support. Areas of responsibility include but are not limited to, support required to load and configure content, monitor and respond to helpdesk tickets, establish or maintain customer accounts. There are tasks that occur sporadically which require concentrated effort for some amount of time to modify or align content in the Learning Management System in support of data cleanup or data migration activities. The Learning Support Administrator will be part of a larger team of support members.

Learning Support Administrator will:

• Perform all tasks normally associated with the Learning Support Administrator role including but not limited to:
  • Configure and maintain data in a Learning Management Systems environment with a global population
  • Load third party course content to Google Drive or an FTP server. 
  • Provide user access on LMS
  • Add and modify data in the LMS as requested
  • Merge or copy records when requested and approved
  • Provide excellent customer service by communicating with end users through a ticketing system or email
  • Participate in manual bulk data entry with a global team
  • Leverage routing guidelines to handle cases/transactions according to agreed upon service levels
  • Leverage sound judgement and team mentoring to triage and escalate cases to appropriate parties
  • Perform administrative account management and data entry to support data cleanup initiatives.
  • Complete record entry with a high level or accuracy to enroll users in training or assign completions
  • Load training history for returning users.
  • Manage batch enrollment for upcoming training sessions. May include creating student accounts.
  • Identify and troubleshoot discrepancies and issues.
  • Create documentation including work instructions and knowledge articles
  • Identify and troubleshoot discrepancies and issues.

The successful candidate must possess the following: 

• Knowledge of and experience with learning management systems (preferred but not required).
• Experience in Microsoft Office suite or Google’s G Suite.
• Team-oriented but self-motivated and able to work with minimal supervision.
• Demonstrated attention to detail, strong quality focus, and well organized.
• Successful prioritization of work requirements and multitasking, as necessary.
• Analytical and problem solving skills.
• Client focused to build and maintain professional working relationships.
• Ability to remain flexible and adaptable to constant change.
• Effective oral and written communication skills with clients, leadership and team members