Xerox Centre in Lodz provides Business Process Outsourcing services. We are looking for Accountants and Customer Service Specialists. Together we can make your dream come true and you can have an interesting and satisfactory job in an international environment.
Mailroom Team Leader with Polish and English
Miejsce pracy: Łódź
The duties will include:
- Supervision of the Mailroom Team (about 20 employees)
- Assuring team performance according to agreed processes
- Assuring service delivery within agreed SLAs (timely and with good quality)
- Providing Monthly Reporting and set of KPI to the Management
- Driving and participating in improvement projects
- Handling escalations from customers
- Monitoring and reviewing process controls
- Supporting internal and external audits
We offer:
- Competitive salary and bonus program
- Employment contract
- Full time Monday to Friday
- Good opportunities to develop professional career
- Work in dynamic international environment
- Complex tasks
- Internal trainings and language courses
- Private medical care
- Life insurance
- Gym membership
We are looking for candidates with:
- Minimum 1 year of experience in similar position
- University Master's degree
- Fluent Polish and English
- Knowledge of BPO/SSC environment
- High level of interpersonal and communication skills
- Leadership skills
- MS Office knowledge/skills
- SAP experience will be an advantage
