Mailroom Team Leader with Polish and English

The duties will include:

• Supervision of the Mailroom Team (about 20 employees)
• Assuring team performance according to agreed processes
• Assuring service delivery within agreed SLAs (timely and with good quality)
• Providing Monthly Reporting and set of KPI to the Management
• Driving and participating in improvement projects
• Handling escalations from customers
• Monitoring and reviewing process controls
• Supporting internal and external audits

We offer:

• Competitive salary and bonus program
• Employment contract
• Full time Monday to Friday
• Good opportunities to develop professional career
• Work in dynamic international environment
• Complex tasks
• Internal trainings and language courses
• Private medical care
• Life insurance
• Gym membership

We are looking for candidates with:

• Minimum 1 year of experience in similar position
• University Master's degree
• Fluent Polish and English
• Knowledge of BPO/SSC environment
• High level of interpersonal and communication skills
• Leadership skills
• MS Office knowledge/skills
• SAP experience will be an advantage