Manager in Customer Service Department

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Currently for our client, big international company with stable position on our market, we are looking for experienced managers.

What are we looking for in a candidate?

To be successful on this position you need to be an experienced manager with perfect English skills. Since the work is located in Cracow, Poland knowledge of Polish is a must.

You will be able to use your experience looking over a team of customer service agents dealing with different situations, keeping an eye on the level of their performance and their SLAs (in cooperation with the Team Leaders). You will also take part in making long and short-term business plans and creating targets for your team so that their development plan is clear and achievable. This position will have you communicating with the management of EMEA district of the company and cooperate with them on daily basis. That is you must have great communication skills and be able to create reports of different kind.

As a team manager you might also be responsible for supervising training process of new employees and planning the work of the Department you will be responsible for keeping in mind the policy of the company.

What do we offer to the candidate?

Our client is offering an attractive salary (based on one’s experience) and a great office location. Moreover the successful candidate will have an opportunity for development in multicultural environment.

If the you can see yourself in this kind of role and want to know more – apply!

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl