Menedżer ds. Zarządzania Relacjami z Klientem (Customer relationship Manager)

Job description

• Review and research Customers’ needs and develop the best method of approach to fulfill them/ to achieve satisfaction
• Build sustainable relationships and trust with Customers/Subcontractors/Agents through open and interactive communication

Take the extra mile to engage Customers
 

Day-to-Day Duties:

• Manage large amounts of incoming e-mails and phone calls. Correspond with customers, subcontractors, airlines and agents to ensure efficiency.
• Everyday work in specialized system (CargoWise) - keep records of Customer interactions, process customer accounts and file documents
• Oversee the entire process of international transportation - from the moment of p/u request receiving till the payment confirmation: p/u request processing, arranging of collection, customs clearance, a/f booking and delivery, billing to Customer per agreed tariffs, payment confirmation receiving.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer requests/requirements/complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow the Company's communication procedures, guidelines and policies

Requirements

Education Requirements:

• Higher education
• Min. 3 years' experience in international logistic company
• Fluent Polish, English and Russian languages
• PC literacy

Essential Skills:

• Attention to details
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task efficiently, prioritize, and manage time effectively
• Critical thinking abilities
• Problem solving skills

We offer

• Work in international company
• Stable salary