Praca.pl Praca Mazowieckie Warszawa Menedżer ds. Zarządzania Relacjami z Klientem (Customer Relationships Manager) Warszawa
Menedżer ds. Zarządzania Relacjami z Klientem (Customer relationship Manager)

Menedżer ds. Zarządzania Relacjami z Klientem (Customer relationship Manager)

Brink's Global Services Poland Sp. z o.o.
Warszawa
7 500 - 9 500 zł brutto/mies.
specjalista mid / senior / ekspert
pełny etat
umowa o pracę / o pracę tymczasową
praca zdalna
rekrutacja online
2 dni temu

Ogłoszenie numer: 9078976, from 2024-06-14

Brink's Global Services Poland Sp. z o.o.

www.brinksglobal.com 

Menedżer ds. Zarządzania Relacjami z Klientem (Customer relationship Manager)

Location: Warszawa

 

Job description

  • Review and research Customers’ needs and develop the best method of approach to fulfill them/ to achieve satisfaction
  • Build sustainable relationships and trust with Customers/Subcontractors/Agents through open and interactive communication

Take the extra mile to engage Customers
 

Day-to-Day Duties:

  • Manage large amounts of incoming e-mails and phone calls. Correspond with customers, subcontractors, airlines and agents to ensure efficiency.
  • Everyday work in specialized system (CargoWise) - keep records of Customer interactions, process customer accounts and file documents
  • Oversee the entire process of international transportation - from the moment of p/u request receiving till the payment confirmation: p/u request processing, arranging of collection, customs clearance, a/f booking and delivery, billing to Customer per agreed tariffs, payment confirmation receiving.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer requests/requirements/complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow the Company's communication procedures, guidelines and policies

Requirements

Education Requirements:

  • Higher education
  • Min. 3 years' experience in international logistic company
  • Fluent Polish, English and Russian languages
  • PC literacy

Essential Skills:

  • Attention to details
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task efficiently, prioritize, and manage time effectively
  • Critical thinking abilities
  • Problem solving skills

We offer

  • Work in international company
  • Stable salary
Please add the following clause: I agree to the processing of my personal data for the needs necessary in the recruitment process.
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Brink's Global Services Poland Sp. z o.o.