A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Enterprise Infrastructure team helps PwC develop a competitive advantage through defining our technology objectives, assessing solution options, and devising architectural solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help build software and design data platforms, manage large volumes of data, develop compliance procedures for data management, and continually research new technologies to drive innovation and sustainable change.
As a Senior Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
- Proactively assist in the management of several clients, while reporting to Managers and above
- Train and lead staff
- Establish effective working relationships directly with clients
- Contribute to the development of your own and team’s technical acumen
- Keep up to date with local and national business and economic issues
- Be actively involved in business development activities to help identify and research opportunities on new/existing clients
- Continue to develop internal relationships and your PwC brand
- Tickets queue regular review / provide response and resolution for service requests and incidents according to SLA KPIs
- Provides 2nd level support for iOS / Android
- Create and maintain configurations, policies and groups in the system follow the naming convention and rules defined by the Architects
- Escalates issues to other service teams and external vendors. In case the problem relates directly to MobileIron, keeps ownership for the case
- Configure and distribute apps and webclips
- Maintain the list of territory L1 Delegated Administrators
- Create and maintain KB articles for the 1st level support
- Create and maintain End User documentation about Global apps, features and endpoint specific topics
- Maintain Engineer’s KB
- Create, maintain and perform the regular service maintenance procedures (patching, upgrades, unused devices cleanup etc.)
- Maintain and liaise custom configuration elements directly with the member firms follows the Architects guidance (DEP/VPP configuration; Any custom policies or configurations etc.)
- Beta / dev preview