O2C Analyst Customer Service with German

Interested in joining a cause-driven, customer focused company dedicated to positively impacting the health of animals, people and the planet? 

For new SSC we are looking for O2C Analyst Customer Service 

Deliver service in Order-to-Cash areas to Elanco customers: 

• Effectively process customer orders ensuring priority for urgent orders and positive customer experience
• Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls. 
• Effectively analyseall outstanding customer aging to identify collection priorities.  Engage with customers by phone or email to prompt collections using market best practices.   
• Support global/regional O2C projects which influence the accurate, efficient & compliant order processing 
• Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members
• Be seen asa “go-to” information resource for O2C Customer Service processing and related queries 
• Support SAP S4/HANA implementation including testing, trainings preparation and delivery

Requirements:   

• 3 years’ experience in O2C functions in SAP SD or FI modules
• Active participation in transition of operations or SAP implementation in O2C area
• Experience in Start-Up or dynamic environment will be an asset
• Experience in direct contact with customers: phone, e-mails etc.
• University degree (or equivalent work experience)
• Fluency in English and German is a must
• Advance knowledge of MS Excel, Word and PowerPoint
• Proactive mindset with experience in analysis and problems solving
• Ability to prioritize and complete key tasks and deliverables