Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3000 specialists in its offices located in Krakow and Katowice.
O2C Command Center & Reporting Specialist
Place of work: Kraków
Ref. no Praca/O2C/CC&RS/KRK
Job description
We’re looking for the Reporting Specialist that will join our team. Successful candidate will be responsible for generation of reporting within O2C area and published through Command Center. Maintaining O2C Command Center - updates and portal development. Calculation of monthly SLA metrics.
Main accountabilities
- Providing financial and non financial reporting to the client
- Suggesting, developing and maintaining appropriate tools to automate and improve data collection process
- Developing and maintaining the Reporting SharePoint
- Preparing ad-hoc analysis and reports
- Participation in the projects related to developing new metrics of the Service Delivery operational effectiveness
- Review regularly the key operational data for their quality and consistency, prepare the audit recommendations/actions for the teams
- Cooperation with the Delivery Teams & Support functions
Requirements
- Advanced knowledge of MS Excel, MS Power Point, Visual Basic / macro programming
- Knowledge of FusionCharts and JavaScript will be a major asset
- Knowledge of MS SharePoint technology and maintenance will be a major asset
- Good knowledge of MS Access will be an asset
- Process knowledge within ITC will be an advantage
- Focused on details
- Very Good English
- Good self organization skills
- Able to work to tight deadlines
- Ability to work independently
- Self-motivated
- Proactive attitude and innovative approach
What we offer
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Intensive training package
- Friendly working atmosphere
